Frequently Asked Questions

How do I register?

You must register online or call us at +1.248.516-1111. A billing address, email address, and phone number are required for registration. If registering someone other than yourself or multiple individuals, you must call +1.248.848.3812!

What forms of payment do you accept?

We require payment of the registration fees by credit card.

Visa, MasterCard, and American Express are accepted. Please do not email your credit card information.

If you want to email your registration form please call the ACI Registrar Ms. Karen Lear at +1.248.848.3812, and she will take your payment over the phone.

Please contact your Sponsoring Group immediately and ask them if this is something they can arrange.

If you are scheduled to test with Prometric Testing Centers, you’ll need to contact them directly to see what’s available. Cancellation fees may apply. For more information on Prometric’s scheduling and cancellation policy, please visit their website or call (800) 722-2857.

How and when do I get my workbook/study materials?

We will send your program materials to you via UPS using the delivery rate you selected.

Your materials will be shipped within 24 hours upon receipt of payment. If you are registering a group of employees, it is best to have the program materials shipped directly to your office for distribution.

You will need to submit an Address Change Form. or update your address on your profile.

How quickly will I get my test results?

Test results will be emailed to you within 10 business days.

If you successfully pass the exam you will receive a certificate and wallet card via USPS within 7 business days of the email notification.

Where do the testing sessions take place?

All programs are held at the ACI Resource Center located at 350 E Commercial Road, Suite 102, San Bernardino, CA USA.

Click here for a map

Where do I park?

There is plenty of parking in front of the facility. Parking passes are not required.

ACI occupies Units 102 and 103 in the complex. IF the lot is full, street parking is allowed on E. Commercial Road.

Click here for a map

What is your cancellation policy?

You may cancel a registration for a scheduled session up to 7 business days prior to the session.

Failure to appear for your scheduled session will forfeit all registration fees

What is your reschedule policy?

You may reschedule a registration for a scheduled session up to 3 business days prior to the session.

You can only exercise this option twice. The first reschedule will be offered at no cost to the attendee. A second rescheduling requires a fee of $100

What time do exams start?

Scheduled full day sessions will begin at 8:00am, with check-in beginning at 7:45am.

Refer to any specifics about the program/session you registered for on the program page for additional details

I am traveling from out of state; what airports are nearby?

Los Angeles International (LAX) 70 minutes, Orange County/John Wayne Airport (SNA) 50 minutes, Ontario International Airport (ONT) 18 minutes, and Palm Springs International Airport (PSP) 60 minutes. ONT is the closest and typically less than 20 minutes from the Resource Center.

Are there hotels/restaurants nearby?

Yes. There are about 10 hotels and numerous food options near the Resource Center.

Click here for list of hotels and restaurants.

What do I do if I fail the written or performance exam?

You may register to re-take a written or performance exam at any time.

Select the program exam, select the date of the exam, and make payment of the registration fees. Alternatively, you can contact the Resource Center Manager at 248-516-1111 to reschedule.

Depending on the program, you may be able to take the written portion of the exam at a Prometric Learning center with offices throughout the USA.

Click here for more information.

What if I have other questions?

Please contact us at or call +1.248.516.1111

Find & Register for Certification Testing / Training

The ACI Resource Center offers many testing / training sessions for all ACI Certification programs. Individuals can register for a scheduled session or contact us to arrange for a session.

View upcoming Certification Events at the Resource center »