Frequently Asked Questions
I've lost/damaged my wallet card/certificate. Can I order replacement credentials?
Yes, you may purchase a new ACI Certification wallet card and certificate for $15. Please submit a Credential Replacement Order Form to ACI for processing. Accepted forms of payment include VISA, MasterCard, check, or money order. Please note that only credit card orders can be faxed.
I never received my credentials. Where are they?
We strive to have certification exams processed and graded between 7 and 10 business days after receiving them from the examiner. If it has been more than 4 weeks, it is possible the Postal Service was unable to deliver your credentials due to a bad address. Please contact ACI to verify your address. We might be missing a house or apartment number on your record.
Am I certified?
You can verify your certification status here.
How long will it take to get results from my exam?
You should expect to receive your testing results within 2 to 4 weeks after testing.
What’s my ID number?
When does my certification expire?
If you hold a current certification, you may check the expiration date here.
If I get certified in one state and move, is my certification still good?
Yes, ACI certifications are recognized and valid worldwide.
When is the next exam session?
To find the next exam session in your area, please refer to Upcoming Testing & Training. Not all Sponsoring Groups publish their upcoming testing on our Web site. If you don’t see your Sponsoring Group on this list, locate and contact your group here.
How do I register for an exam session?
You will need to contact your Sponsoring Group to register. Find your SG here.
I failed the written portion of the exam. What do I do now?
You will need to retest on the written exam if you would like to be ACI certified. A good idea might be to read over the sections and standards you did not pass the first time around. Then, you will need to register with your Sponsoring Group or Prometric to retest.
I’m supposed to attend an exam, but I need to reschedule or postpone it. Who do I need to talk to about this?
Please contact your Sponsoring Group and ask them if this is something they can arrange.
If you are scheduled to test with Prometric Testing Centers, you’ll need to contact them directly to see what’s available. Cancellation fees may apply. For more information on Prometric’s scheduling and cancellation policy, please visit their website or call (800) 722-2857.
My name has changed or is misspelled on my certificate and wallet card. How can I get this fixed?
Please submit a Name Change Request Form to ACI. When we receive the form for a misspelled name, we will correct this problem and re-mail your credential.
For a legal name change, please supply a copy of the legal document(s) to support this change. If you would like replacement credentials, please submit a Credential Replacement Order Form.
I moved; how do I change my address with ACI?
I have the workbook that I studied from when I got certified in 2000. Can I use the same workbook to study for my upcoming test?
Unfortunately, as the industry changes, we update our workbooks to represent these changes. All current exam questions are based on the information provided in the newest workbook version. You will need to get the newest book to be on track with the tests that are being offered. Find the workbook you need at the ACI Bookstore.
Where do I find Work Experience forms?
All work experience forms may be found under each program's description here.
How do I get work experience forms for the ICC - Reinforced Concrete Special Inspector (RCSI) program?