Frequently Asked Questions
How do I register?
You must register online.
A billing address, email address, and phone number are required for registration.
What forms of payment do you accept?
We require payment of the registration fees by credit card.
Visa, MasterCard, and American Express are accepted. Please do not email your credit card information to ACI.
If you want to email your registration form, please call the ACI Registrar at +1.248.516.1112, and we will take your payment over the phone.
How and when do I get my workbook/study materials?
We will send your program materials to you via UPS using the delivery rate you selected.
Your materials will be shipped within 24 hours upon receipt of payment. If you are registering a group of employees, it is best to have the program materials shipped directly to your office for distribution.
How quickly will I get my test results?
Test results will be emailed to you within 8 business days.
If you successfully pass the exam you will receive a certificate and wallet card via USPS within 7 business days of the email notification.
Where do the testing sessions take place?
All programs are held at the ACI Midwest Resource Center located in Elk Grove Village, IL.
Resource Center address: 945 Busse Road, Elk Grove Village, IL 60007.
Office hours: Monday–Friday, 8:00 am–5:00 pm.
Where do I park?
There is plenty of parking in front of our facility and throughout the building complex.
Parking passes are not required.
What is your cancellation policy?
You may cancel a registration for a scheduled session up to 7 business days prior to the session and receive a full refund less the cost of any materials sent to you prior to the session.
Failure to appear for your scheduled session will forfeit all registration fees.
What is your reschedule policy?
You may reschedule a registration for a scheduled session up to 3 business days prior to the session.
You can only exercise this option twice. The first reschedule will be offered at no cost to the attendee. A second rescheduling requires a fee of $100.
What time do exams start?
Scheduled full-day sessions will begin at 8:00 am, with check-in beginning at 7:45 am.
Refer to any specifics about the program/session you registered for on the program page for additional details.
I am traveling from out of state, what airports are near the Midwest Resource Center?
There are two airports serving the Chicago area: Chicago O’Hare International Airport and Chicago Midway International Airport.
O’Hare is a short 10-minute drive to the Resource Center, while Midway is approximately a 40-minute drive.
…and is the Resource Center near the Interstate?
The Resource Center is just minutes west of the I-294/I-90 Interchange, located south of I-90, exiting at the Elmhurst Road exit.
Please refer to this map for more details.
Are there hotels near the Resource Center?
Yes. Holiday Inn Chicago-Elk Grove is located adjacent to our facility at 1000 Busse Road.
There are approximately one dozen hotels (national chains) located within 3 miles of the Resource Center.
What do I do if I fail the written or performance exam?
You may register to retake a written or performance exam at any time at the Resource Center.
Select the program exam, select the date of the exam, and make payment of the registration fees. Alternatively, you can contact the Resource Center at +1.248.516.1112 to reschedule.
Depending on the program, you may be able to take the written portion of the exam at a Prometric Learning Center. They have offices throughout the United States. www.prometric.com.
What if I have other questions?
Please contact the Midwest Resource Center at +1.248.516.1112.