On-Demand Course: Averting Disaster: Communicating in a Crisis

Price: $ 39.00 USD

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INSTRUCTIONS: View the recorded webinar. Complete 10-question quiz with a score of 80% or higher to receive a certificate for 0.10 CEU (equivalent to 1.0 PDH).

Continuing Education Credit: 0.10 CEU (1.0 PDH)

Approved AIA and ICC

Access Period: 30 days


This is a recorded webinar from January 11, 2022.

No matter your organizational structure or offerings, a crisis can occur that requires immediate and constant communication with your employees, stakeholders and even the general public. While many in the construction industry have crisis plans related to jobsite issues, a crisis can range from a natural disaster to employee issues – even a pandemic. This session will teach you how to prepare a crisis plan that is relevant to today’s market including how to work with the media, key message development, training your team and more.


Document Details

Author: Kimberly Kayler

Publication Year: 2021


Categories: Construction Practices, Quality Assurance

Formats: Online Learning

Table of Contents

Learning Objectives:

1. Describe how to assemble a crisis plan that will effectively lead you through any scenario.

2. Develop key messages that resonate with your target audiences.

3. List tips for dealing with the media and the general public.

4. Identify which communications tools are best for sharing information.


Any applicable errata are included with individual documents at the time of purchase. Errata are not included for collections or sets of documents such as the ACI Collection. For a listing of and access to all product errata, visit the Errata page.

Return/Exchange Policy

Printed / Hard Copy Products: The full and complete returned product will be accepted if returned within 60 days of receipt and in salable condition. A 20% service charge applies. Return shipping fees are the customer’s responsibility.

Electronic /Downloaded Products & Online Learning Courses: These items are not eligible for return.

Subscriptions These items are not eligible for return.

Exchanges: Contact ACI’s Customer Services Department for options (+1.248.848.3800 – ACICustomerService@concrete.org).

Quantity Discounts

This item qualifies for quantity discounts. Discounts are reflected in the shopping cart.
Quantity Discount
10 - 19 25%
20 - 49 35%
50+ copies 50%