Get answers to your questions about bookstore prices and discounts, shipping and handling procedures, return policies, international orders, and other matters affecting your order.
Email customer service at email@example.com. If you prefer to order over the phone, please call +1.248.848.3800 or fax +1.248.848.3801.
Book dealers should contact ACI +1.248.848.3800 for possible discounts.
Printed / Hard Copy Products: The full and complete returned product will be accepted if returned within 60 days of receipt and in salable condition. A 20% service charge applies. Return shipping fees are the customer’s responsibility.
Electronic /Downloaded Products & Online Learning Courses: These items are not eligible for return.
Exchanges: Contact ACI’s Customer Services Department for options (+1.248.848.3800 – ACICustomerService@concrete.org).
Multi-User/Multi-Site Solutions Access to ACI resources for numerous concurrent users and sites is available through
Learn more here.
If for some reason you lose your connection while downloading a document, you can
your active downloads.
Product Format Help
Learn more about product formats, requirements, and more.