ACI Store

Customer Service

Get answers to your questions about bookstore prices and discounts, shipping and handling procedures, return policies, international orders, and other matters affecting your order.

Email customer service at bkstore@concrete.org. If you prefer to order over the phone, please call +1.248.848.3800 or fax +1.248.848.3801.

Book dealers should contact ACI +1.248.848.3800 for possible discounts.

Return/Exchange Policy

Printed / Hard Copy Products: The full and complete returned product will be accepted if returned within 60 days of receipt and in salable condition. A 20% service charge applies. Return shipping fees are the customer’s responsibility.

Electronic /Downloaded Products & Online Learning Courses: These items are not eligible for return.

Exchanges: Contact ACI’s Customer Services Department for options (+1.248.848.3800 – ACICustomerService@concrete.org).

Multi-User/Multi-Site Solutions

Multi-User/Multi-Site Solutions Access to ACI resources for numerous concurrent users and sites is available through our partners.
Learn more here.

Downloads

If for some reason you lose your connection while downloading a document, you can resume or list your active downloads.

Product Format Help

Learn more about product formats, requirements, and more.