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Founded in 1904 and headquartered in Farmington Hills, Michigan, USA, the American Concrete Institute is a leading authority and resource worldwide for the development, dissemination, and adoption of its consensus-based standards, technical resources, educational programs, and proven expertise for individuals and organizations involved in concrete design, construction, and materials, who share a commitment to pursuing the best use of concrete.
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Home > Publications > International Concrete Abstracts Portal
The International Concrete Abstracts Portal is an ACI led collaboration with leading technical organizations from within the international concrete industry and offers the most comprehensive collection of published concrete abstracts.
Title: Achieving Quality In Concrete Construction
Author(s): C. Raymond Hays
Publication: Concrete International
Appears on pages(s): S2-S3
Abstract:Phil Crosby, the author of several books on management and business trends, noted in his first book Quality is Free that: "Quality is like sex - everyone is for it, under certain conditions of course." "Everyone thinks they understand it, but they wouldn't want to explain it." "Everyone thinks it is a matter of following natural inclinations - after all we do get along somehow." "Most people feel the problems are caused by others - if only they would take the time to do things right." Crosby may have been correct, but the divorce rate today is about the same as it was when he wrote that statement several years ago and people are probably more confused than ever about quality. TQM, CQI, QM, re-engineering, excellence - these are just a few of the acronyms and buzzwords bombarding us nearly on a daily basis. It's amazing how these terms are used without definitions. We seem to be mesmerized by buzzwords and our media amplify the effect!
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