Frequently Asked Questions

Yes, you may purchase a new wallet card and certificate for $10. Please submit a Credential Replacement Order Form to ACI for processing. Accepted forms of payment include VISA, MasterCard, check, or money order. Please note that only credit card orders can be faxed.

We strive to have certification exams processed and graded between 7 and 10 business days after receiving them from the examiner. If it has been more than 4 weeks, it is possible the U.S. Postal Service was unable to deliver your credentials due to a bad address. Please contact ACI to verify your address. We might be missing a house or apartment number on your record.

To find the next exam session in your area, please refer to Upcoming Testing & Training.  Not all Sponsoring Groups publish their upcoming testing on our Web site. If you don’t see your Sponsoring Group on this list, locate and contact your Sponsoring Group here.

You can verify your certification status here.

You should expect to receive your testing results within 2 to 4 weeks after testing.

You will need to contact your Sponsoring Group to register. Find your Sponsoring Group here.

You will need to retest on the written exam if you would like to be ACI certified. A good idea might be to read over the sections and standards you did not pass the first time around.  Then, you will need to register with your Sponsoring Group or Prometric to retest.

All of our work experience forms may be found here.

You will need to submit a Certification Identification Number Request Form to receive your personal ID number.

Unfortunately, as the industry changes, we update our workbooks to represent these changes. All current exam questions are based on the information provided in the newest workbook version. You will need to get the newest book to be on track with the tests that are being offered. Find the workbook you need at the ACI Bookstore.

Please submit a Name Change Request Form to ACI. When we receive the form, we will correct this problem and re-mail your credential.

You may purchase up to two (2) additional hardhat stickers for $3.00 each. Please submit a Credential Replacement Order Form with payment.

You will need to submit an Address Change Form.

If you hold a current certification, you may check the expiration date here.

Yes, ACI certifications are recognized and valid worldwide.

We send out two versions of this notice; a 12 month letter and a six month postcard. If you would like to renew your Certification, please contact your Sponsoring Group.