ACI Bookstore Customer Service Center
Prices & Discounts
|Member Prices | Line of Credit
Online Security | Shipping & Handling
| Returns
Ordering offline | Out-of-Print
Publications
The Customer
Service Center is designed to answer your questions about ordering from
the ACI bookstore and ensure that you get the lowest prices and fastest
delivery possible on your orders.
If
the information you need isn't on this page, contact our representatives:
Telephone: 248-848-3800
Fax: 248-848-3801
E-mail: bkstore@concrete.org
Prices & Discounts 
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Member
and nonmember prices are listed separately for all applicable items.
Members are classified as individuals paying membership dues to ACI. If you are not currently a member, you may want to join
ACI and take advantage of the reduced member prices.
IMPORTANT:
ACI members must register
and enter their ACI-provided subscription code and six-digit ACI Member
Number to enable the Web server to verify their membership. Once registered,
an ACI member ordering at this bookstore will automatically be charged
member prices.
Quantity
discounts are available to Organizational and Sustaining members (from
the member price) on the following basis:
- 10-24
copies of the same publication_10%
- 25-99
copies of the same publication_15%
- 100-199
copies of the same publication_20%
- 200 or
more copies of the same publication_25%
Book dealers
qualify for discounts from nonmember (list) prices on books and bulletins
produced by ACI only as follows:
- 1-20 copies
of the same publication_20%
- 21-60
copies of the same publication_30%
- 61 or
more copies of the same publication_40%
Member Prices
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To receive
member prices on the Bookstore you must be registered. If you are
registered and are not receiving member prices, you may need to log-in.
Line of Credit
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ACI members
may charge bookstore orders to a credit card or to their ACI membership
account. ACI members can take advantage of a line-of-credit for purchasing
ACI publications in amounts up to:
- Up to $5,000
for a Sustaining Membership
- Up to $3,000
for an Organizational Membership
- Up to $1,500
for an Individual or Young Professional Membership
Nonmembers
must charge their online orders to a credit card.
Refunds
and Credits: ACI will automatically refund or credit any overpayment
and bill for any underpayment.
Online Security
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Encryption
for privacy: Our bookstore is on a secure server authenticated with
Netscape and O'Reilly software and certified by Verisign. Any order information
you transmit to our site is encrypted (scrambled) for privacy while in
transit, provided you are using a browser such as Netscape or Internet
Explorer that supports this security.
Graphic
cues on a page indicate when you're in a secure location. For example,
with Netscape Navigator, you'll get a message that you've entered a secure
site, a blue line will appear across the top of your browser window and
the security key at the bottom left of the browser completes itself.
Safer
than telephoning: Transferring data to our site is safer than transferring
data over a cordless or cellular phone, which does not use encryption
as our site does. When you give order information over a cordless or cellular
phone, the signals may be intercepted.
Our top
priority: At the ACI Bookstore, the security of your transactions is
of utmost importance. Never will we give out or sell your personal information
to anyone for any purpose.
Shipping & Handling
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Shipping
time: ACI orders are normally shipped within 3 days of receipt. However,
shipping via the mails may take considerable time and we suggest allowing
1-3 weeks for orders originating in the United States. For Overseas orders
allow 6 weeks for delivery.
Shipping
& handling charges: Refer to the chart below. For a quote on expedited
delivery, contact ACI for information.
| Order Amount
Up To: |
U.S. Media
(Book) Mail
(3-4 weeks) |
U.S.
Standard
(7-10 bus. days) |
Canada &
International Airmail |
|
less than $25 |
$6.00 |
$7.00 |
25% |
|
$25 - 49.99 |
$7.00 |
$9.00 |
25% |
|
$50 - 99.99 |
$9.00 |
$11.00 |
25% |
|
$100 - 149.99 |
******
Must
Ship
U.S.
Standard
****** |
13% |
25% |
|
$150 - 199.99 |
10.0% |
25% |
|
$200 - 249.99 |
9.0% |
25% |
|
$250 - 349.99 |
8.0% |
25% |
|
$350 - 699.99 |
7.0% |
25% |
|
$700 - 1500 |
6.0% |
25% |
| CD-ROM or Videotape ONLY Orders |
| Per Item: |
| U.S. Standard = $8.00 |
| Canada/Mexico Air = $9.00 |
| All Others Int'l. Air = $14.00 |
| Other ship methods - Please Call ACI |
Please
contact ACI Member/Customer Services Department for purchases over $1,500
or for expedited delivery rates.
Custom
fees are the responsibility of the customer/receiver. ACI will not pay
any broker/custom fees.
Returns
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ACI does
NOT have a free examination policy.
Returned
publications will be accepted if returned within 60 days of receipt
of books - 20% service charge.
Wrong
edition? ACI sends current editions for all documents unless instructed
on the order (under Shipping Instructions in your Shopping Cart) that
you want a specified earlier edition.
Ordering Offline
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Mail order
with your check or money order (in U.S. funds) to:
American
Concrete Institute
Member/Customer Services Department
P.O. Box 9094
Farmington Hills, MI 48333
Telephone: 248-848-3800
(collect calls not accepted)
Fax: 248-848-3801
Note: Do not duplicate telephone/fax orders by mail.
ACI's
exclusive distributor in Europe and parts of the Middle East is IHS American Technical Publishers. All ACI publications can be ordered through:
IHS American Technical Publishers
Willoughby Road
Bracknell
Berkshire, RG12 8FB, UK
Telephone: +44 (0)1344-328039
Fax: +44 (0)1344-328038
Web: store.ihs.com
Out-of-Print Publications
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Out-of-print
publications may be purchased in xerographic copies from:
Bell
& Howell
300 N. Zeeb Rd.
Ann Arbor, MI 48106-9976
Telephone: 734-761-4700
U.S.: 800-521-0600
Canada: 800-343-5299
Fax: 734-665-5022
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