ACI

About ACI

Bookstore & Publications

Certification

Staff & Services Directory

Mailing address: PO Box 9094, Farmington Hills, MI 48333-9094
Street address: 38800 Country Club Drive, Farmington Hills, MI 48331 U.S.A
Phone: (248) 848-3700 | Fax: (248) 848-3701

ACI Telephone Directory

Main switchboard	(248) 848-3700
Member Services/Customer Service Publication orders, seminar registration and convention registrations, new memberships, membership renewals, account information, status of orders, subscription	(248) 848-3800
Certification Exam Processing, orders	(248) 848-3790
General Information	(248) 848-3700
Engineering	(248) 848-3730
Education	(248) 848-3717
Chapters	(248) 848-3762
Concrete International	(248) 848-3736
Event Services	(248) 848-3795
Human Resources	(248) 848-3773
Marketing	(248) 848-3745
Software/Web Support	(248) 848-3767
Publishing Services (Editorial)	(248) 848-3753

Principal Institute Staff

Ronald G. Burg

Executive Vice President

Department Heads/Managers

Michael J. Morrison Manager, Certification Business Development	Certification Department
John W. Nehasil Managing Director, Certification & Chapters	Certification Department
John K. Conn Manager, Certification Operations & Chapters	Certification Department
Mark A. Campo Technical Manager	Certification Department
Rex C. Donahey Editor-in-Chief	Concrete International
Shannon B. Banchero Manager, Technical Documents	Engineering Department
Kelly D. Dudley Manager, Technical Committees & Activities	Engineering Department
Daniel W. Falconer Managing Director, Engineering Department	Engineering Department
Renee J. Lewis Director, Publishing & Event Services	Event Services Department
Douglas J. Sordyl Managing Director, Marketing, Sales & Industry Relations	Executive Office/Management
Donna G. Halstead Managing Director, Finance and Administration	Finance and Administration
Barbara Cheyne Director, Human Resources	Human Resources Department
John C. Glumb Senior Managing Director, Operations	Information Systems Department
Jason J. Pennington Supervisor, Information Systems	Information Systems Department
Diane L. Baloh Director, Sales and Membership	Marketing & Business Development
Julie M. Webb Manager, Sales & Membership Programs	Marketing and Business Development
Kevin P. Mlutkowski Manager, Marketing/Director, Sustainability	Marketing and Business Development
Melinda G. Reynolds Manager, Member Services	Member Services Department
Michael L. Tholen Managing Director, Professional Development	Professional Development
Barry M. Bergin Supervisor, Publishing Services	Publishing Services
Christopher J. Darnell SDC - Manager of Operations	Strategic Development Council

Staff

Susan R. Adams Event Planner	Event Services Department
Katie A. Amelio Professional Development Program Engineer	Professional Development
Sandy E. Baker Member Services Representative	Member Services Department
Diane L. Baloh Director, Sales and Membership	Marketing & Business Development
Shannon B. Banchero Manager, Technical Documents	Engineering Department
Daniela A. Bedward Publishing Assistant	Publishing Services
Barry M. Bergin Supervisor, Publishing Services	Publishing Services
Carole A. Berrelez Convention/Conference Registrar	Member Services Department
Carl R. Bischof Senior Editor	Publishing Services
MaryJo Brode Event Planner	Event Services Department
Gabriel Bule Systems Technician	Information Systems Department
Ronald G. Burg Executive Vice President	Executive Office/Management
Luke A. Burgtorf Web/Database Developer	Information Systems Department
Emily H. Bush Technical Editor	Engineering Department
Mark A. Campo Technical Manager	Certification Department
Barbara Cheyne Director, Human Resources	Human Resources Department
Stacey A. Clement Lead Accountant	Finance and Administration
Barbara A. Coleman SP and Session Coordinator	Engineering Department
John K. Conn Manager, Certification Operations & Chapters	Certification Department
Karen S. Czedik Editor	Publishing Services
Jennifer L. Darichuk Event Assistant	Event Services Department
Christopher J. Darnell SDC - Manager of Operations	Strategic Development Council
Barbara L. Doerr Executive Assistant	Executive Office/Management
Rex C. Donahey Editor-in-Chief	Concrete International
Kelly D. Dudley Manager, Technical Committees & Activities	Engineering Department
Denise J. Duron Staff Accountant	Accounting Department
Susan K. Esper Senior Graphic Designer	Publishing Services
Daniel W. Falconer Managing Director, Engineering Department	Engineering Department
Jon D. Falconer Computer Technician	Information Systems Department
Cherrie L. Fergusson Technical Editor	Engineering Department
Kimberly S. Fiscus Switchboard Operator/Receptionist	Member Services Department
John C. Glumb Senior Managing Director, Operations	Information Systems Department
Shannon M. Hale Technical Editor	Certification Department
Donna G. Halstead Managing Director, Finance and Administration	Finance and Administration
Antwanisha J. Hamilton Certification Processing Coordinator, ACI	Certification Department
Denise M. Harkness Document Processing Coordinator	Engineering Department
Danielle R. Harris Marketing Assistant	Marketing and Business Development
Timothy A. Heitzmann Certification Administrative Assistant/Cert. Quality Review	Certification Department
Michael L. Hendricks Business Process Analyst	Information Systems Department
Claire A. Hiltz Course Developer	Professional Development
Kaitlyn J. Hinman Editorial Assistant	Concrete International
Colleen E. Hunt Graphic Designer	Publishing Services
Brian D. Jackson Certification Operations Representative	Certification Department
Ryan M. Jay Graphic Designer	Publishing Services
Joan E. Johnson Engineering Secretary	Engineering Department
Jennifer R. Jones Subscriptions/Membership Clerk	Member Services Department
Eva M. Korzeniewski Seminar Coordinator	Professional Development
Mark A. Langenderfer Web/Database Developer	Information Systems Department
Renee J. Lewis Director, Publishing & Event Services	Event Services Department
Alex R. Linerode Event Assistant	Event Services Department
Lauren E. Mentz Event Planner	Event Services Department
Kevin P. Mlutkowski Manager, Marketing/Director, Sustainability	Marketing and Business Development
Nate Mohler Engineer	Professional Development
Michael J. Morrison Manager, Certification Business Development	Certification Department
Jane E. Mowbray Membership/Publications Clerk	Member Services Department
Khaled Nahlawi Engineer	Engineering Department
John W. Nehasil Managing Director, Certification & Chapters	Certification Department
Kimberly K. Olesky Technical Committees Coordinator	Engineering Department
Jason J. Pennington Supervisor, Information Systems	Information Systems Department
Diane Pociask Chapters & Awards Coordinator	Executive Office/Management
Jeffrey D. Ponder Event Planner	Event Services Department
Denesha R. Price Administrative Assistant, Marketing, Sales & Industry Relations	Executive Office/Management
Diana I. Pupaza Certification Operations Representative	Certification Department
W Agata. Pyc Engineer Editor	Concrete International
Sandy K. Raymo Accounts Receivable/Correspondence/Collections	Member Services Department
Melinda G. Reynolds Manager, Member Services	Member Services Department
Kathy A. Rockwell Accounts Payable	Accounting Department
Vicki F. Rogers Event Planner	Event Services Department
Phyllis A. Rons Switchboard Operator/Receptionist	Member Services Department
Terry R. Scates Supervisor, Warehouse Operations	Warehouse Operations
Matthew R. Senecal Engineer	Engineering Department
Kelli R. Slayden Associate Editor	Publishing Services
Karen P. Smith Seminar Registrar	Member Services Department
Douglas J. Sordyl Managing Director, Marketing, Sales & Industry Relations	Executive Office/Management
Sara M. Steptoe Marketing Communications Specialist	Marketing and Business Development
Lisa J. Stone Member Service Representative	Member Services Department
Paul F. Sullivan Engineering Technician	Engineering Department
Gail L. Tatum Senior Graphic Designer	Publishing Services
Michael L. Tholen Managing Director, Professional Development	Professional Development
Keith A. Tosolt Managing Editor	Concrete International
Michelle M. Totin Student Activities Liaison	Accounting Department
Darileen J. Wallace Mail Clerk	Warehouse Operations
Julie M. Webb Manager, Sales & Membership Programs	Marketing and Business Development
R. Kevin. Werner Warehouse/Facility Maintenance Assistant	Warehouse Operations
Denise E. Wolber Editor	Publishing Services
Gregory M. Zeisler Engineer	Engineering Department
Jerzy Z. Zemajtis Engineer	Engineering Department
June F. Zimmerman Information Systems Coordinator	Information Systems Department

FAX Numbers

Main Fax	(248) 848-3701
Member Services Publication orders, seminar and convention registrations, new memberships, membership renewals, address changes	(248) 848-3801
Concrete International	(248) 848-3150
Education	(248) 848-3792
Engineering	(248) 848-3720
Event Services	(248) 848-3796
Human Resources	(248) 848-3771
Marketing	(248) 848-3825

Member Services

ACI's Member Services Department was created to meet the varied needs of ACI's members and customers. With an emphasis on member/customer satisfaction, this department is organized to simplify contact with the Institute by consolidating a variety of services within one department. Such consolidation allows Member Services Representatives to answer or direct all ACI-related questions rapidly and accurately and streamlines the processing of other services such as publication orders/ inquiries and registrations. The department may be contacted for the following services:

Publications-orders, status or orders, and topic search
ACI Membership-status of membership, membership renewals, new membership
Seminars and conventions-general inquiry and registration
Periodicals-Subscription for Concrete International, ACI Structural, and ACI Materials Journal
CD-ROM Products-Manual of Concrete Practice (MCP-CD), 318 Code, 530 Code, and Concrete Tools
Account information
Change of Address-request in writing and direct to: 38800 Country Club Drive, Farmington Hills, MI 48331 U.S.A.

All Member/Customer Service Inquiries to: BKStore@concrete.org

STAFF AND DEPARTMENTS

Phone Number by Department
Principal Staff
Department Heads
Staff E-mail Directory
Facsimile Numbers
Member Services

OTHER

Manuscript Submission
Technical Center - FAQ's